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FAQ

GENERAL
WARRANTY
INSTALLATION
DELIVERY
SERVICE
GENERAL

Who will do assembly of treadmill

We will provide an online video guide to all of our customers and the installation can possibly be done within 40 minutes by the customer itself. In case if you need an installation service from a company, kindly contact our customer care service

Does this need ac to dc convertor / adapter?

 No, there is no need for ac to dc converter/ adapter, you may directly connect with the domestic household power circuit.

Is it required separate electric connection or, domestic two phase?

No, it doesn't require a separate electrical connection and normal domestic two-phase is enough.



Does it have shock absorption system?

Yes, the model has a shock absorption system. The model has a gel-cushion shock absorption system with synthetic absorption material in the treadmill frame for absorption of shock during running. For better shock absorption, please check out our Heavy, or Heavy-Hike treadmill models, which comes with a Dura-Spring shock absorption system along with the Gel-Cushions.

Do we need stabilizer for it?

If there are any frequent power fluctuations in your area, then you need a stabilizer.Otherwise it can work on the normal domestic power supply without stabilizer.

How much is the warranty for Treadmill?

The treadmill has 3 years of Motor warranty and 1 year of parts warranty.

Is it required separate electric connection or, domestic two phase?

No, it doesn't require a separate electrical connection and normal domestic two-phase is enough.

Is it better to use a treadmill mat under the treadmill?

A treadmill mat under a treadmill, adds cushioning to the running/walking. But it is not necessary, as enough protective cushioning has been added to the treadmill already. Users can add a floor mat as per their preference.

What are the factors shown on the treadmill display? What are all measured by the treadmill?

The display shows the Distance, Time, Speed, Incline Level, Calories Burnt & Heart Rate of the user. If the user has chosen a Preset Program, it shows the program chosen as well.
WARRANTY

Is there any warranty for Elliptical and will company provide installation?

Based on your location, it may come under the smart cities we provide a free installation service otherwise you have a paid installation. We provide you a product installation guide and installation video to install the product, if you are not able to install the product, we will arrange the technician for you. 1-year doorstep warranty for this product. 

How much is the warranty for Treadmill?

The treadmill has 3 years of Motor warranty and 1 year of parts warranty.





Where to get warranty card from?

Once the product is received, we will send you the warranty card to the registered mail-id.




How will you service the product if any issue within the warranty period?

We will provide door-step warranty service for any such issues and get them resolved directly from your house. The customer can raise the issue with our Customer Care team through the website or our Customer Care Number. We will review the issue and arrange for a technician to visit the house for service

INSTALLATION

Can you give free installation for my location

Pan India free installation and service available in all 100 Smart Cities of India. We will provide an online video guide to all of our customers and the installation can possibly be done within 40 minutes by the customer itself. In case if you need an installation service from a company, kindly contact our customer care service 

Who will do assembly of treadmill

We will provide an online video guide to all of our customers and the installation can possibly be done within 40 minutes by the customer itself. In case if you need an installation service from a company, kindly contact our customer care service

DELIVERY

How many days takes for delivery

Normally we deliver our products by the following day counts,
For South - 6 days
For West - 8 days
For North - 10 days
For East - 12 days
For North-East - 14 days

Will you deliver it to 3rd floor (no lift)?

If the staircase is broad enough and easy to lift it (subjective to the convenience of delivery boys) ,then we can ask our delivery boys to deliver at your door step.


Easy Returns

This product is eligible for replacement/refund within 10 days of delivery in case of any product defects, damage or features not matching the description provided.Original package is mandatory for replacement/refund.

SERVICE

Installation free service

Pan India free installation and service available in all 100 Smart Cities of India. Based on your location, it may come under the smart cities we provide a free installation service otherwise you have a paid installation.

Does this need ac to dc convertor / adapter?

 No, there is no need for ac to dc converter/ adapter, you may directly connect with the domestic household power circuit.

Do we need stabilizer for it?

If there are any frequent power fluctuations in your area, then you need a stabilizer.Otherwise it can work on the normal domestic power supply without stabilizer.


Does it have shock absorption system?

Yes, the model has a shock absorption system. The model has a gel-cushion shock absorption system with synthetic absorption material in the treadmill frame for absorption of shock during running. For better shock absorption, please check out our Heavy, or Heavy-Hike treadmill models, which comes with a Dura-Spring shock absorption system along with the Gel-Cushions.

What are the factors shown on the treadmill display? What are all measured by the treadmill?

The display shows the Distance, Time, Speed, Incline Level, Calories Burnt & Heart Rate of the user. If the user has chosen a Preset Program, it shows the program chosen as well.